Terms & Conditions
PROMOTIONS
Spend & Save Terms & Conditions
Spend & Save offers savings off your order when you spend over a qualifying amount at checkout during the Promotional Offer period, as follows:
- Spend $200 – Save $40
- Spend $400 – Save $80
- Spend $600 – Save $140
The discount is automatically applied at checkout once the qualifying spend threshold is reached – no code required. Offer is available on selected products only and exclusions apply.
- Spend & Save can be shopped online via [https://mattir.com/] between 12:00am AEST Thursday 16th of July and 11:59pm AEST and Sunday 26th of July 2026. Dates and times of the offer are subject to change.
- Discount tiers are calculated on the pre-discount value of eligible products in the cart, and are applied automatically once the relevant spend threshold is met.
- The following products are excluded from this offer and do not count towards the qualifying spend:
- Sloane Top
- Sloane Shirt
- Sloane Skirt
- Sloane Undergarment
- Mirra Undergarment
- Alixia Top and Skirt
- Atlas Shirt and Pant
- Baxter Lace Top, Skirt and Pants
- Purchases made before or after this promotional period are not eligible for this offer.
- This offer cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including SALE items) unless otherwise stated.
- This offer is subject to stock availability.
- This offer is non-transferable, non-exchangeable, with no cash alternative offered.
- Returns on items purchased as part of this promotion will be issued as a Credit Note or Exchange only.
- MATTIR reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer, these T&Cs, and the promotional dates at any time and without notice.
OWNERSHIP AND ACCEPTANCE OF TERMS
This website is owned and operated by MATTIR or unknown as AZ Fashion Group PTY LTD (ABN 51 681 378 950). By accessing and using this website (www.mattir.com.au), you acknowledge and agree to the following Terms and Conditions, which govern your use of the site and its contents. If you do not accept these Terms and Conditions, you must refrain from using this website.
WEBSITE CONTENT & ACCURACY
We strive to ensure that all information presented on this site is up-to-date and accurate. However, MATTIR makes no express or implied warranties regarding the completeness, reliability, or accuracy of the information provided. We accept no liability for errors or omissions and reserve the right to modify or discontinue any aspect of this site at any time. If you identify any inaccuracies, we encourage you to bring them to our attention so that we can make corrections where appropriate.
We cannot guarantee the continuous availability of the site or that it will function without interruption. We are also not responsible for any technical issues that may affect access to our site, nor can we be held liable for any damages, losses, or disruptions that may arise from your use of this site.
LEGAL CAPACITY TO PURCHASE
To make a purchase through this site, you must be at least eighteen (18) years old or have the consent of a parent or legal guardian. By placing an order, you confirm that you meet this requirement. If MATTIR incurs any damages or losses due to transactions conducted by minors without proper consent, we reserve the right to seek reimbursement from the responsible parent or guardian.
LIMITATION OF LIABILITY
We shall not be held responsible for any indirect, incidental, or consequential damages; including but not limited to loss of revenue, loss of business opportunities, data loss, or other damages arising from your use of this website. Our total liability for any product supplied is strictly limited to the amount you paid for the item in question.
INTELLECTUAL PROPERTY & COPYRIGHT
All content featured on this site; including text, images, logos, designs, and graphics is protected under Australian copyright laws and remains the exclusive property of MATTIR or its licensors. You are not permitted to copy, reproduce, modify, distribute, or commercially exploit any material from this site without prior written approval.
You must not:
- Copy, broadcast, store, publish, or create derivative works from any content on this site.
- Modify, decompile, or attempt to reverse engineer any part of this website.
- Use any site content for commercial gain without express written consent from MATTIR.
All trademarks, brand names, and logos displayed remain the property of their respective owners. No rights or licenses to use any trademarks are granted through this site.
SECURITY & PAYMENT FRAUD
Our site employs Secure Sockets Layer (SSL) encryption to protect payment transactions. However, we are not responsible for unauthorised use of credit cards or any fraudulent transactions that may occur. Customers are encouraged to take all necessary precautions when entering payment details online.
FORCE MAJEURE
MATTIR shall not be held liable for any failure or delay in fulfilling its obligations if such delay is caused by circumstances beyond its reasonable control. This includes, but is not limited to, natural disasters, acts of government, cyber-attacks, or failures in telecommunications or logistics networks.
GOVERNING LAW
These Terms and Conditions are governed by the laws of Australia. By using this site, you agree to submit to the non-exclusive jurisdiction of the courts of Australia.
OTHER CONDITIONS
We do not guarantee uninterrupted access to this site and acknowledge that technical issues beyond our control may interfere with its operation. These Terms and Conditions may be updated from time to time without notice, so we encourage users to review them periodically.
CONTACT INFORMATION
For any questions regarding these Terms and Conditions, please reach out to our team at:
Email: hello@mattir.com.au
Mail Address: 88-92 Cooper Street, Surry Hills NSW 2010
COOKIES
MATTIR or otherwise known as AZ Fashion Group PTY LTD (ABN 51 681 378 950), Mezzanine 88-92 Cooper Street, Surry Hills NSW 2010, is committed to safeguarding your privacy online. This policy explains how we gather, store, and utilise your personal data, as well as your rights to access, modify, or lodge a complaint regarding your information. We handle your data in compliance with relevant Australian privacy laws and, where applicable, the General Data Protection Regulation (GDPR) for UK and EU residents.
By visiting www.mattir.com.au, you acknowledge and agree to the terms outlined in this Privacy Policy, Cookie policy and our website’s Terms & Conditions. You can browse our site without revealing any personal details.
INFORMATION WE COLLECT & HOW WE USE IT
We collect personal data when you register an account, make a purchase, respond to promotions, or subscribe to our marketing emails.
Types of information we may gather include:
- Full name
- Contact details (email, phone number, shipping/billing address)
- Date of birth (if provided)
- Payment details (credit card or PayPal information)
We use this data to:
- Create and manage your customer account
- Process and deliver your orders efficiently
- Keep you updated on order status
- Notify you about promotions, sales, and relevant company news (if you opt in)
- Improve our customer service and website experience
If you contact us via email or our website, we will collect your name and email to address your queries. You can unsubscribe from marketing communications at any time. UK and EU residents may also request data modifications or withdraw consent by contacting us at info@mattir.com.au.
Failure to provide necessary details may affect our ability to fufill your orders or respond to your inquiries.
SHARING YOUR INFORMATION
To fulfill your orders, we may share your details with:
- Courier and postal services for delivery
- Payment processors such as banks or PayPal
- Warehousing and fulfillment partners
We may also disclose personal data:
- To IT service providers, marketing agencies, and legal advisors
- In cases where our business assets are transferred
- To comply with legal obligations or respond to law enforcement requests
We do not transfer personal data outside of Australia.
EXTERNAL LINKS
This Privacy Policy applies only to our website and does not cover any external sites linked from ours. We encourage you to review the privacy policies of any third-party websites before providing personal data.
COOKIES & TRACKING TECHNOLOGIES
Cookies are small files stored on your device that help enhance your browsing experience. Our website uses cookies to:
- Keep track of your shopping cart
- Remember login details (if enabled)
- Deliver personalised content based on browsing preferences
You may disable cookies in your browser settings; however, this may limit site functionality. To learn more, visit www.allaboutcookies.org.
DATA RETENTION
We retain your personal data for as long as necessary to manage your account or fulfill legal obligations. If you request account deletion, we will remove your details unless required by law to retain them.
YOUR RIGHTS
You have the right to:
- Access, update, or correct your data
- Request deletion of your personal information (where permitted by law)
- Object to or restrict data processing
- Transfer your data to another entity (UK/EU residents)
For assistance, contact us at:
- Email: hello@mattir.com.au
- Mail: Mezzanine 88-92 Copper Street, Surry Hills, NSW 2010
HOW TO MAKE A COMPLAINT
If you have concerns regarding how we handle your personal data, you may contact us using the details above. We will investigate and respond in writing. If unsatisfied with our resolution, you may escalate the matter to the Office of the Australian Information Commissioner (www.oaic.gov.au) or the relevant regulator in your jurisdiction.
This policy may be updated periodically. Please review it regularly for any changes.
Last updated: 21st of July 2025
We want you to love your MATTIR pieces. If something isn't quite right, you may be eligible to return it under the conditions below.
FULL PRICE ITEMS are eligible for refund, 110% credit note, or free exchange.
DISCOUNT CODES (15% OR LESS) are eligible for refund, 110% credit note, or free exchange.
SALE ITEMS are eligible for 100% store credit or free exchange.
FINAL SALE ITEMS are not eligible for return unless deemed faulty.
SUBMIT YOUR RETURN REQUEST HERE
Items must be lodged for return within 14 days of receiving your order. Items must be in original condition with all tags attached. Items must be unworn and unwashed. Items must not have been altered in any way.
Items purchased as part of our Spend & Save promotion are eligible for a credit note or free exchange only. Refunds are not available on orders that received a Spend & Save discount. All other standard return conditions apply - items must be lodged within 14 days of delivery, in original condition with all tags attached, unworn and unwashed.
If you choose not to purchase our Checkout+ Returns Coverage at checkout, a flat return processing fee of $13 will be deducted from your refund.
Alternatively, you may return your item using your preferred carrier at your own expense.
Once your return has been received and approved, it will be processed within 2–4 business days. Please allow a further 5–7 business days for the funds to appear in your account, depending on your financial institution's processing times.
The same 14-day return period and return conditions apply to all international orders.
If you choose not to purchase our Checkout+ Returns Coverage at checkout, a flat return processing fee of $60 will be deducted from your refund. This fee will be charged in your local currency for customers in New Zealand, the United States, the United Kingdom, and Europe, or in USD for all other regions.
Alternatively, you may return your item using your own preferred carrier at your own expense.
We offer Checkout+ and provide free return shipping. Customers that take advantage of our $5 Checkout+ option upon placing their order will receive a prepaid label through our portal for any returns request. Customers who opt out are responsible for the costs of return shipping. Labels should be purchased through our returns portal.
All returns are subject to the guidelines outlined in our Return Policy.
We offer free exchanges to make finding your perfect fit as seamless as possible.
Once your exchange request has been submitted through our returns portal and approved, a return label will be provided. As soon as your return is processed at our warehouse, your new size will be dispatched free of an extra shipping charge.
Exchange stock is not reserved until your return has been accepted into our warehouse. To avoid your preferred size selling out, we recommend lodging your return as soon as possible.
All items must be returned within 14 days of delivery in their original condition - unworn, unwashed, with all tags attached and packaging intact.
If your return is eligible for a refund, you will be refunded back to your original payment method, less the return shipping fee and any original shipping fees. Once the refund has been issued, you will be notified via email. Please allow up to 5-7 business days for this amount to appear in your account.
Eligible full-priced returns will receive a store credit valued at 110% of the original purchase price.
Store credits are valid for three years from the date of issue and will be sent to your email with a unique code that can be redeemed online at checkout.
If an item purchased using a store credit is returned, a new store credit will be issued for the eligible return amount.
Final Sale items include products purchased as part of a promotional offer, marked-down styles, or items identified as clearance.
Items marked as FINAL SALE on the collection and product page are not eligible for return, refund, exchange, or store credit, unless deemed faulty in accordance with applicable consumer laws.
If you purchased using Afterpay, Klarna, PayPal Pay in 4, or another Buy Now, Pay Later service, any approved refund will be processed back to your original payment provider in accordance with their terms and conditions.
If you choose to receive a store credit, your Buy Now, Pay Later repayment schedule will remain unchanged and payments must continue until the original purchase has been paid in full. Your store credit will be issued separately via email and can be used immediately on a future purchase.
Every MATTIR piece undergoes a thorough quality control process before dispatch. If you receive an item that is incorrect or believe it may be faulty, please contact us at hello@mattir.com.au with your order number and clear images of the issue. Our team will review your claim and work with you to find a resolution as quickly as possible.
If an item is returned for assessment and is not deemed faulty, the customer will be responsible for the cost of return postage.
If a return is made on items placed within the order, the gift must be included in the return.
Due to sanitary and hygiene reasons, we are unable to offer returns for undergarments.
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here.
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
CLICK HERE TO SUBMIT YOUR WITHDRAWAL
NEED HELP?
If you have any questions, please contact us at hello@mattir.com.au.