Shipping

All orders are dispatched from our Sydney, Australia warehouse.

  • Domestic shipping is handled by Australia Post.
  • International shipping is handled by DHL Express.
  • Same Day Delivery is handled by Rendr.


Orders placed Monday–Friday are processed within 48 hours. Orders placed on weekends or public holidays will be shipped the following business day.

During peak periods (sales, collection launches, holidays), please allow up to 3 business days for dispatch.

 

DOMESTIC SHIPPING (AUSTRALIA)

DELIVERY OPTIONS 

DELIVERY INFORMATION 

COST 

Standard

(2-4 business days)


Please allow up to 3 additional days for orders being shipped to WA

Place your order before 12pm AEST for same day fulfilment (weekdays only).


Please use this option when shipping to PO Box or Parcel Locker

 

FREE on orders $150+
or $10 AUD

 

Express

(1-3 business days)


Please allow up to 3 additional days for orders being shipped to WA

Place your order before 12pm AEST for same day fulfilment (weekdays only).

 

FREE on orders $250+
or $15 AUD

 

Same Day Delivery

Sydney Metro Customers only

Order by 11am AEST for same day delivery, orders placed after this time will be delivered the following business day.

 

*Signature required upon delivery, ensure you are available to accept.

Prices from $20. Calculated at checkout depending on location.

 

 

INTERNATIONAL SHIPPING

COUNTRY 

TRANSIT  TIME 

COST


New Zealand


2 - 4 Business Days
FREE on orders $500+ or $50 NZD


Europe


5-7 Business Days


FREE on orders $500+ or €50

United Kingdom

5 - 7 Business Days

FREE on orders $500+
or £50

United States

5-7 Business Days

FREE on orders $500+ or $50 USD

Rest of World

4 - 10 Business Days

FREE on orders $500+
or $50 USD


GENERAL SHIPPING INFORMATION

  • Orders that include a pre-order item will be dispatched in one shipment when all items are in stock.

  • Once dispatched, you’ll receive a shipping confirmation email with tracking details. If you don’t see these in your inbox, we recommend checking your spam or junk folder.

  • A signature is required on delivery. Please ensure someone is available at your nominated address during business hours. If you are unavailable, acceptance of the parcel by another person at your address will be deemed successful delivery.

  • If you notice an address error, please contact us immediately. Once shipped, we cannot change delivery details.

  • In a rare situation that your Same Day Delivery order may be delayed and it is after operating hours, please contact the helpful Rendr customer care support team. Details below:

    Email: support@rendr.delivery

    Phone: 1300 697 363

 

  • If a shipment is refused or undeliverable, the customer will be responsible for:
    • Original shipping charges,
    • Any applicable import duties/taxes, and
    • The return shipping fee.
    • These costs will be deducted from your refund once the parcel is received.

 


QUESTIONS?

For shipping enquiries or address updates, please contact us at hello@mattir.com.au.