Privacy Policy

MATTIR or AZ Fashion Group PTY LTD (ABN 51 681 378 950) of mezzanine 88-92 Cooper Street, Surry Hills NSW 2010 values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, store, and use your information, as well as your rights regarding data access, correction, and complaints. We ensure that any data shared with us is managed in compliance with Australian privacy laws and, where applicable, the European Union (EU) General Data Protection Regulation (GDPR) for individuals residing in the UK or EU.

By accessing www.mattir.com.au, you agree to the practices outlined in this Privacy Policy and the website’s Terms and Conditions. You may browse our site anonymously without providing personal details.

 

HOW WE COLLECT AND USE INFORMATION

We collect personal information when you:

  • Create an account
  • Make a purchase
  • Subscribe to our marketing emails
  • Engage with a promotional offer
  • Contact us via email or other channels

Personal details we collect may include your name, phone number, email, mailing address, date of birth, and payment details (credit card, PayPal, Afterpay, or other payment methods). This data enables us to:

  • Process and fulfill orders
  • Maintain order history
  • Provide relevant updates on our products, promotions, stockists, and brand news (only if you opt-in)
  • Ensure a smooth customer service experience
  • Arrange for timely delivery of your order

If you send us inquiries, we use your details solely to respond. You may opt out of our mailing list at any time. For UK/EU residents, you also have the right to withdraw consent, object to data processing, or request restriction of data usage by contacting hello@mattir.comn.au.

Providing personal information is not mandatory; however, if you do not, we may be unable to process your order or provide specific services.

We do not collect personal information unless you log in, place an order, or register an account. Additionally, some information may be retained as required by legal or tax obligations.

We may use personal data to prevent fraudulent transactions, improve our website, analyse customer behaviour, and assess marketing effectiveness.

 

WHO WE SHARE YOUR INFORMATION WITH

To fulfill your order, we share necessary details with:

  • Delivery services (couriers, postal partners)
  • Third-party order fulfillment providers
  • Payment processors (credit/debit card networks, PayPal, Afterpay, etc.)
  • Warehousing and distribution centres

We may also disclose information to:

  • IT service providers (data storage, web hosting, maintenance, etc.)
  • Marketing and advertising partners
  • Professional service providers (legal, accounting, debt collection, etc.)
  • Regulatory authorities or law enforcement agencies, if legally required

We do not transfer or disclose your information outside Australia unless legally required.

 

THIRD-PARTY WEBSITES

Our Privacy Policy applies solely to MATTIR. If you access third-party websites linked from our site, please review their privacy policies before providing any personal data. We are not responsible for their privacy practices.

 

COOKIES AND TRACKING TECHNOLOGIES

Cookies are small data files stored on your device when you visit our site. We use cookies to:

  • Maintain login sessions
  • Retain shopping cart contents
  • Analyse website traffic and preferences

We do not track browsing activity outside our website. Most browsers accept cookies automatically, but you can adjust settings to disable them if you prefer. Note that disabling cookies may impact website functionality.

For further details, visit www.allaboutcookies.org

 

DATA RETENTION

Your information is retained as long as you have an active account or until you request deletion. If required by law (e.g., taxation purposes), we may need to retain some details beyond your account closure.

UK/EU residents can request data erasure, subject to legal requirements.

 

MOBILE TERMS OF SERVICE

The MATTIR mobile message service (the "Service") is operated by MATTIR (“MATTIR”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to MATTIR’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of MATTIR through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

 

YOUR RIGHTS

You have the right to access, correct, or update your personal information at any time. To request changes, please contact us:

Email: hello@mattir.com.au


Mail: 88-92 Cooper Street, Surry Hills NSW 2010 

For UK/EU residents, you may also request:

  • A copy of your data for transfer to another provider (data portability)
  • Erasure of your personal data (where permitted by law)


COMPLAINTS & CONTACT INFORMATION

If you have concerns about this Privacy Policy or believe your data has been mismanaged, please contact us using the details above. We will investigate and respond in writing. If unresolved, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or the relevant data authority in your country.

 

POLICY UPDATES

We may revise this Privacy Policy at any time. Updates will be posted on our website. We encourage you to check periodically for any changes.

Last Updated: 6th of August 2025