Privacy Policy
MATTIR or AZ Fashion Group PTY LTD (ABN 51 681 378 950) of mezzanine 88-92 Cooper Street, Surry Hills NSW 2010 values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, store, and use your information, as well as your rights regarding data access, correction, and complaints. We ensure that any data shared with us is managed in compliance with Australian privacy laws and, where applicable, the European Union (EU) General Data Protection Regulation (GDPR) for individuals residing in the UK or EU.
By accessing www.mattir.com.au, you agree to the practices outlined in this Privacy Policy and the website’s Terms and Conditions. You may browse our site anonymously without providing personal details.
HOW WE COLLECT AND USE INFORMATION
We collect personal information when you:
- Create an account
- Make a purchase
- Subscribe to our marketing emails
- Engage with a promotional offer
- Contact us via email or other channels
Personal details we collect may include your name, phone number, email, mailing address, date of birth, and payment details (credit card, PayPal, Afterpay, or other payment methods). This data enables us to:
- Process and fulfill orders
- Maintain order history
- Provide relevant updates on our products, promotions, stockists, and brand news (only if you opt-in)
- Ensure a smooth customer service experience
- Arrange for timely delivery of your order
If you send us inquiries, we use your details solely to respond. You may opt out of our mailing list at any time. For UK/EU residents, you also have the right to withdraw consent, object to data processing, or request restriction of data usage by contacting hello@mattir.comn.au.
Providing personal information is not mandatory; however, if you do not, we may be unable to process your order or provide specific services.
We do not collect personal information unless you log in, place an order, or register an account. Additionally, some information may be retained as required by legal or tax obligations.
We may use personal data to prevent fraudulent transactions, improve our website, analyse customer behaviour, and assess marketing effectiveness.
WHO WE SHARE YOUR INFORMATION WITH
To fulfill your order, we share necessary details with:
- Delivery services (couriers, postal partners)
- Third-party order fulfillment providers
- Payment processors (credit/debit card networks, PayPal, Afterpay, etc.)
- Warehousing and distribution centres
We may also disclose information to:
- IT service providers (data storage, web hosting, maintenance, etc.)
- Marketing and advertising partners
- Professional service providers (legal, accounting, debt collection, etc.)
- Regulatory authorities or law enforcement agencies, if legally required
We do not transfer or disclose your information outside Australia unless legally required.
THIRD-PARTY WEBSITES
Our Privacy Policy applies solely to MATTIR. If you access third-party websites linked from our site, please review their privacy policies before providing any personal data. We are not responsible for their privacy practices.
COOKIES AND TRACKING TECHNOLOGIES
Cookies are small data files stored on your device when you visit our site. We use cookies to:
- Maintain login sessions
- Retain shopping cart contents
- Analyse website traffic and preferences
We do not track browsing activity outside our website. Most browsers accept cookies automatically, but you can adjust settings to disable them if you prefer. Note that disabling cookies may impact website functionality.
For further details, visit www.allaboutcookies.org
DATA RETENTION
Your information is retained as long as you have an active account or until you request deletion. If required by law (e.g., taxation purposes), we may need to retain some details beyond your account closure.
UK/EU residents can request data erasure, subject to legal requirements.
MOBILE TERMS OF SERVICE
The MATTIR mobile message service (the "Service") is operated by MATTIR (“MATTIR”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to MATTIR’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of MATTIR through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
YOUR RIGHTS
You have the right to access, correct, or update your personal information at any time. To request changes, please contact us:
Email: hello@mattir.com.au
Mail: 88-92 Cooper Street, Surry Hills NSW 2010
For UK/EU residents, you may also request:
- A copy of your data for transfer to another provider (data portability)
- Erasure of your personal data (where permitted by law)
COMPLAINTS & CONTACT INFORMATION
If you have concerns about this Privacy Policy or believe your data has been mismanaged, please contact us using the details above. We will investigate and respond in writing. If unresolved, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or the relevant data authority in your country.
POLICY UPDATES
We may revise this Privacy Policy at any time. Updates will be posted on our website. We encourage you to check periodically for any changes.
Last Updated: 6th of August 2025
We want you to love your MATTIR pieces. If something isn't quite right, you may be eligible to return it under the conditions below.
FULL PRICE ITEMS are eligible for refund, 110% credit note, or free exchange.
DISCOUNT CODES (15% OR LESS) are eligible for refund, 110% credit note, or free exchange.
SALE ITEMS are eligible for 100% store credit or free exchange.
FINAL SALE ITEMS are not eligible for return unless deemed faulty.
SUBMIT YOUR RETURN REQUEST HERE
Items must be lodged for return within 14 days of receiving your order. Items must be in original condition with all tags attached. Items must be unworn and unwashed. Items must not have been altered in any way.
Items purchased as part of our Spend & Save promotion are eligible for a credit note or free exchange only. Refunds are not available on orders that received a Spend & Save discount. All other standard return conditions apply - items must be lodged within 14 days of delivery, in original condition with all tags attached, unworn and unwashed.
If you choose not to purchase our Checkout+ Returns Coverage at checkout, a flat return processing fee of $13 will be deducted from your refund.
Alternatively, you may return your item using your preferred carrier at your own expense.
Once your return has been received and approved, it will be processed within 2–4 business days. Please allow a further 5–7 business days for the funds to appear in your account, depending on your financial institution's processing times.
The same 14-day return period and return conditions apply to all international orders.
If you choose not to purchase our Checkout+ Returns Coverage at checkout, a flat return processing fee of $60 will be deducted from your refund. This fee will be charged in your local currency for customers in New Zealand, the United States, the United Kingdom, and Europe, or in USD for all other regions.
Alternatively, you may return your item using your own preferred carrier at your own expense.
We offer Checkout+ and provide free return shipping. Customers that take advantage of our $5 Checkout+ option upon placing their order will receive a prepaid label through our portal for any returns request. Customers who opt out are responsible for the costs of return shipping. Labels should be purchased through our returns portal.
All returns are subject to the guidelines outlined in our Return Policy.
We offer free exchanges to make finding your perfect fit as seamless as possible.
Once your exchange request has been submitted through our returns portal and approved, a return label will be provided. As soon as your return is processed at our warehouse, your new size will be dispatched free of an extra shipping charge.
Exchange stock is not reserved until your return has been accepted into our warehouse. To avoid your preferred size selling out, we recommend lodging your return as soon as possible.
All items must be returned within 14 days of delivery in their original condition - unworn, unwashed, with all tags attached and packaging intact.
If your return is eligible for a refund, you will be refunded back to your original payment method, less the return shipping fee and any original shipping fees. Once the refund has been issued, you will be notified via email. Please allow up to 5-7 business days for this amount to appear in your account.
Eligible full-priced returns will receive a store credit valued at 110% of the original purchase price.
Store credits are valid for three years from the date of issue and will be sent to your email with a unique code that can be redeemed online at checkout.
If an item purchased using a store credit is returned, a new store credit will be issued for the eligible return amount.
Final Sale items include products purchased as part of a promotional offer, marked-down styles, or items identified as clearance.
Items marked as FINAL SALE on the collection and product page are not eligible for return, refund, exchange, or store credit, unless deemed faulty in accordance with applicable consumer laws.
If you purchased using Afterpay, Klarna, PayPal Pay in 4, or another Buy Now, Pay Later service, any approved refund will be processed back to your original payment provider in accordance with their terms and conditions.
If you choose to receive a store credit, your Buy Now, Pay Later repayment schedule will remain unchanged and payments must continue until the original purchase has been paid in full. Your store credit will be issued separately via email and can be used immediately on a future purchase.
Every MATTIR piece undergoes a thorough quality control process before dispatch. If you receive an item that is incorrect or believe it may be faulty, please contact us at hello@mattir.com.au with your order number and clear images of the issue. Our team will review your claim and work with you to find a resolution as quickly as possible.
If an item is returned for assessment and is not deemed faulty, the customer will be responsible for the cost of return postage.
If a return is made on items placed within the order, the gift must be included in the return.
Due to sanitary and hygiene reasons, we are unable to offer returns for undergarments.
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here.
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
CLICK HERE TO SUBMIT YOUR WITHDRAWAL
NEED HELP?
If you have any questions, please contact us at hello@mattir.com.au.