Frequently Asked Questions
Shop with confidence this festive season. We've extended our returns window from 14 to 30 days for all eligible orders placed between 1 December and 24 December 2026.
Returns must be lodged within 30 days of receiving your order. All standard returns conditions and exclusions apply.
To give your MATTIR pieces the best chance of arriving in time for Christmas, please refer to our recommended order cut-off dates below.
STANDARD SHIPPING
NSW Metro: Tuesday 22 December
ACT, VIC, QLD, SA & TAS Metro: Monday 21 December
NT & WA Metro: Wednesday 16 December
EXPRESS SHIPPING
NSW, ACT, VIC, QLD, SA, TAS: Wednesday 23 December
NT & WA Metro: Tuesday 22 December
INTERNATIONAL SHIPPING
New Zealand: Thursday 17 December 2026
Rest of World: Monday 14 December 2026
We accept Visa, Mastercard, Amex, PayPal, Afterpay and Klarna
Once an order is placed it is unable to be amended as we work hard to process and dispatch all orders as quickly as possible.
If you have made a mistake with the shipping address, please get in touch as soon as possible at hello@mattir.com.au and we may be able to amend this for you.
All successful orders placed will be processed within 2 business days of receipt. You will receive an email when your order is dispatched. The delivery timeframe depends on the shipping method selected at checkout. For full details please view our shipping page.
During peak trading periods, such as sales or collection launches, please allow up to 3 business days for dispatch.
Once dispatched, you will receive an email with your order update and tracking number. Contact us at hello@mattir.com.au for further enquiries about your order.
If you receive a faulty, damaged or incorrect item please contact hello@mattir.com.au who will promptly assist.
Please review our Returns page for further information on our returns policy and instructions on how to return.
Return shipping fees are not covered by MATTIR. The cost of return shipping will be deducted from your refund or store credit once your return has been processed.
DISCOUNT CODES (15% OR LESS) are eligible for refund, 110% credit note, or exchange.
SALE ITEMS are eligible for 100% store credit or exchange only.
FINAL SALE ITEMS are not eligible for return unless deemed faulty.
If a return is made on items placed within the order, the gift must be included in the return.