As a Technical Support Analyst for the Mandrill product, I provided support to users who have integrated the Mandrill service into their platforms.
- Supported Mandrill users through email and Twitter
- Troubleshoot issues with Mandrill’s API, SMTP integration, Webhooks, Inbound email processing, Delivery, and Web interface
- Identified and reported bugs to Mandrill’s developers
- Managed delivery-related support tickets and dedicated IP requests