For a short while Square had maintained an office in Atlanta, and while they did, I worked there providing customer support for users of Square’s software and hardware products. When they decided to move their eastern headquarters to New York, I decided to stay in Atlanta rather than move with the company. The picture above show’s the building Square was located in, in San Francisco, when I was hired. I don’t have any photos of the Atlanta office.
- Solve customer inquiries via email, phone, and Twitter using CRM tools
- Identify, document, and follow-up with engineers on product bugs and features
- Analyze trends in customer issues and suggest improvements to processes, policies, and product